Here you can download the free lecture Notes of Total Quality Management Pdf Notes – TQM Pdf Notes materials with multiple file links to download.Total Quality Management Notes Pdf – TQM Notes Pdf starts with the topics Benefits of TQM-Leadership, Strategic Planning- Customer Satisfaction-Customer perception of Quality-service Quality, Management Tools.
Total Quality Management Pdf Notes – TQM Pdf Notes
Please find the download links of Total Quality Management are listed below:
Total Quality Management Notes Pdf – TQM Notes Pdf
Note :- These notes are according to the R09 Syllabus book of JNTU.In R13 and R15,8-units of R09 syllabus are combined into 5-units in R13 and R15 syllabus. If you have any doubts please refer to the JNTU Syllabus Book.
UNIT – 1
Principles and Practices-I: Introduction,- Gurus of TQM,- Historic Review,- Benefits of TQM-Leadership, characteristics of Quality leaders.-The Deming Philosophy-Quality councils-Strategic Planning- Customer Satisfaction-Customer perception of Quality-service Quality,-Customer Retention- Employee Involvement- Employee survey-Empowerment-Gain sharing-Performance Appraisal.
Principles and Practices-II: Continuous Process Improvement,- the Juran trilogy,- The PDCA Cycle-Kaizen- Reengineering. Supplier Partnership- Partnering- Sourcing-Supplier Selection-Supplier rating-Performance Measures-Basic concept- Strategy-Quality cost- Benchmarking- reasons for bench marking-Process- Understanding current performance-Pitfalls and criticism of benchmarking.
UNIT – 3
Tools and Techniques-I: Information Technology-Computers and the quality functions-Information quality Issues-Quality management System-Benefits of ISO registration-ISO 9000 series Standards-Internal Audits. Environmental Management System-ISO 14000 series-Benefits of EMS- Relation to Healthy and safety-Quality Function Deployment-The voice of the Customer- Building a House of Quality-QFD Process.
Total Quality Management Pdf Notes – TQM Pdf Notes
Tools and Techniques-II: Quality by Design- Benefits-Communication Model- Failure Mode and Effective Analysis-Failure Rate, FMEA Documentation-The process of FMEA Documentation-Product liability-Proof and Expert Witness. Total Productive Maintenance- promoting the Philosophy and Training-Improvements and needs- Autonomous Workgroups.
Management Tools: Management Tools,-Introduction-Forced field Analysis- Tree diagram- Process decision Program Chart-Statistical Process Control-Cause and Effect diagram-Histogram-state of control – Process Capability- Experimental Design- Hypothesis-Orthogonal Design-Two factors and Full factors-Quality Strategy for Indian Industries-Quality Management in India.
Reference – Total Quality Management Notes – TQM notes pdf – TQM pdf notes – TQM Pdf
1.Howard S Gilton, Alan J Oppenheim: Quality Management, TMH, 2008.
2.Dale H.Besterfeild, Carlon Besterfeild: Total Quality Management, Pearson Education, 2008
3.Sridhara that: Total Quality Management Texts and Cases, Himalaya, 2009.
4.Shailendra Nigam: Total Quality Management, Excel, 2009
5.Kanishka Bedi: Quality Management, Oxford, 2008.
6.James R.Evans, M.Lindsay: The Management and Control Of Quality Cengage, 2009.
7.Pradeep V.Mehta: Introduction to Quality Assurance-New Age publication, 2008.
8.Divya Singhal: Implementing ISO 9001-2000, PHI, 2008
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FAQs on Total Quality Management (TQM)
TQM stands for total quality management?
Total Quality Management (TQM) is a management strategy that aims to maximise the calibre of a company’s goods and services by including every employee in a process of ongoing improvement.
Total Quality Management (TQM) PDF Notes: What Are They?
The Total Quality Management (TQM) PDF Notes are a set of lecture notes in PDF that offer a broad overview and in-depth understanding of TQM ideas and techniques. These notes are frequently used as study material by professionals and students to advance their TQM knowledge and abilities.
Where can I acquire free PDF notes on total quality management (TQM)?
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What is contained in Smartzworld.com’s Total Quality Management (TQM) PDF Notes?
Comprehensive lecture notes on Total Quality Management (TQM), including its definition, guiding principles, and implementation methodologies, are available in the TQM PDF Notes on Smartzworld.com. In order to assist you comprehend TQM ideas in a realistic setting, the notes also incorporate examples from real-world situations and case studies.
How may the PDF notes for Total Quality Management (TQM) from Smartzworld.com aid me in my academic work?
The purpose of the Total Quality Management (TQM) PDF Notes on Smartzworld.com is to give professionals and students a thorough grasp of TQM ideas and techniques. You may improve your TQM knowledge and abilities by reading and studying these notes, which will help you do better on tests and in your professional life.
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Yes, Smartzworld.com’s Total Quality Management (TQM) PDF Notes are often updated to reflect the newest TQM principles and techniques. This will enhance your comprehension of the topic and help you remain current on TQM’s most recent advancements.